By Julie Parker, Julie Parker Practice Success

Giving and receiving negative feedback is fraught with apprehension for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the receiver can still react with anger. For the recipient of negative feedback, the initial response is to feel threatened and challenged.

Why do we react adversely to a critique of our performance?

It comes back to our most primitive of reactions: the fight or flight response. We see it as a dangerous situation. Our internal processing connects to all the other times we have faced negative situations and we react from this space of fear.

In primitive times our survival depended upon our standing within our groups. Negative feedback can set off a response of exclusion that further adds to our apprehension around criticism.

Changing, or re-framing, our mindset is the key to shift our processing of negative feedback from one of withdrawal to one of power. Living with a growth mindset allows us to embrace all that aids in our progress, which includes being open to criticism. Seeing criticism as a driving force for self-development and better performance is a powerful state.

Re-framing your mindset

Re-framing is a method by which you can derive a different and more positive experience from a situation and/or stimuli.

Step 1 Contemplate the thoughts you currently ascribe around criticism. How are these thoughts helping and protecting you? How are these thoughts preventing you from either enjoying the process, or experiencing personal growth? Awareness and introspection is the first step towards your re-frame process.

Step 2 The second step is to identify a perspective around criticism that will engender feelings of personal empowerment to drive growth. Provide yourself with more powerful beliefs around criticism.

“Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body, it calls attention to an unhealthy state of things.” -Winston Churchill

Belief: criticism is a call to action

“Criticism is something we can avoid easily by saying nothing, doing nothing, and being nothing.”-Aristotle

Belief: criticism means I am progressing

Step 3 The third step is to make a commitment to yourself that you will put your new growth-mindset in to practice.

“Don’t be crushed by criticism. Have it inspire you to be better!”

Julie Parker
DirJulie Parker Practice Success
m. 0407 657 729
e. Parker was the first non-dentist to own a dental practice in Australia. After 10 successful years of managing her practice in Brighton, Victoria, Julie joined forces with Australasia’s Passion Provocateur, Charles Kovess, to create Julie Parker Practice Success. They are on a mission to teach all dental teams the strategies and know-how of achieving great success.

107/18-34 Station Street,
Sandringham VIC 3191 Australia

T: +61 407 657 729