Month: December 2016

Online booking systems enhance the patient experience

As technology continues to grow as part of our day-to-day life, mobile devices are revolutionising the way customers organise healthcare, including browsing for dental practice information, choosing a provider, booking online and confirming appointments.

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Managing expectations on your path to success

When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or achieving a ‘well-planned for’ goal, the path always threw up ‘interesting’ barriers.

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