Tag: Customer service

Dealing with angry patients

Because upset patients rarely give you advance notice that they are about to become confrontational, you need to plan now, and have it in your back pocket ready to use when necessary.

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Keep attracting referrals

Dental practices are only viable with repeat business. It is your loyal patient base who return for all of their required dental treatments that are likely to be responsible for around 80% of your turnover.

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The engaged receptionist

It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect.

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The power of patient surveys

Creating a patient survey is now easy to organise, but in order for this exercise to give you meaningful data, it needs to be the right survey.

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