Month: January 2017

Crushed by criticism?

Giving and receiving negative feedback is fraught with apprehension for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the receiver can still react with anger.

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How to make your hygiene department even more profitable

The notion that all that hygienists do is ‘take cleans off dentists’ couldn’t be further from the truth. In today’s era, practices that have the right systems in place within their hygiene departments are not only highly profitable, but also find there is a higher uptake of major restorative and aesthetic cases flowing into the books of the dentist.

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