Tag: Staff

Do you need to control your impulses?

Self-control is a vital skill to master when you are managing a group of people. I know from my early practice-ownership days that certain situations would challenge me. Such as staff calling in sick, not checking lab work had arrived for an imminent insert appointment and staff not following a process that had already been explained.

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The five pillars of trust

It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!

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The engaged receptionist

It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect.

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