It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!
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Because upset patients rarely give you advance notice that they are about to become confrontational, you need to plan now, and have it in your back pocket ready to use when necessary.
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Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service.
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Dental practices are only viable with repeat business. It is your loyal patient base who return for all of their required dental treatments that are likely to be responsible for around 80% of your turnover.
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Developing great relationships with your dental patients is one of the most effective ways to promote both patient loyalty, and patient referrals. So what can you do to establish these strong connections quickly?
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Procrastination is avoidance; avoidance of expending the energy in the short term, in order to achieve a long-term goal. We instead opt for doing things that provide more immediate satisfaction, such as chat to fellow staff members or complete less challenging, basic tasks.
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What stops many of us from stepping up for ourselves is self doubt. This self doubt displays itself through our internal dialogue.
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