Dealing with angry patients
Because upset patients rarely give you advance notice that they are about to become confrontational, you need to plan now, and have it in your back pocket ready to use when necessary.
Read More
Tag: Customer service
The #1 way to ensure patient happiness
Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service.
Read More
Keep attracting referrals
Dental practices are only viable with repeat business. It is your loyal patient base who return for all of their required dental treatments that are likely to be responsible for around 80% of your turnover.
Read More
The engaged receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect.
Read More
The power of patient surveys
Creating a patient survey is now easy to organise, but in order for this exercise to give you meaningful data, it needs to be the right survey.
Read MoreADVERTISE WITH TDR
