When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or achieving a ‘well-planned for’ goal, the path always threw up ‘interesting’ barriers.
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Julie Parker Practice Success (JPPS) clients have increased their treatment plan acceptance rates from 65% to 75% — increasing turnover by at least $80K per annum.
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Self-control is a vital skill to master when you are managing a group of people. I know from my early practice-ownership days that certain situations would challenge me. Such as staff calling in sick, not checking lab work had arrived for an imminent insert appointment and staff not following a process that had already been explained.
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It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!
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Selling dentistry is stressful. In fact, from what we are hearing, it’s also getting harder to maintain production, attract new patients and enjoy dentistry at the same time.
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Because upset patients rarely give you advance notice that they are about to become confrontational, you need to plan now, and have it in your back pocket ready to use when necessary.
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Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service.
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Dental practices are only viable with repeat business. It is your loyal patient base who return for all of their required dental treatments that are likely to be responsible for around 80% of your turnover.
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Developing great relationships with your dental patients is one of the most effective ways to promote both patient loyalty, and patient referrals. So what can you do to establish these strong connections quickly?
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It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect.
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