Featured on business page – Keeping Australian Dentists in the Loop

Crushed by criticism?

30 Jan 2017

Giving and receiving negative feedback is fraught with apprehension for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the receiver can still react with anger.

Online booking systems enhance the patient experience

9 Dec 2016

As technology continues to grow as part of our day-to-day life, mobile devices are revolutionising the way customers organise healthcare, including browsing for dental practice information, choosing a provider, booking online and confirming appointments.

The five pillars of trust

24 Oct 2016

It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!

Eliminate sales stress and increase treatment acceptance rates

15 Sep 2016

Selling dentistry is stressful. In fact, from what we are hearing, it’s also getting harder to maintain production, attract new patients and enjoy dentistry at the same time.