Crushed by criticism?
Giving and receiving negative feedback is fraught with apprehension for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the receiver can still react with anger.
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Tag: success
Achieving continuous improvement through ‘CANI’
CANI is Constant And Never-ending Improvement. I adopted this as one of the principles I would live by. Every day I would focus on one particular area to improve and master.
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The best way to raise performances is to lead by example
As owners and managers it is up to us to set the standard. And you cannot achieve this with words alone. It is your ACTIONS that people will follow.
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Managing expectations on your path to success
When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or achieving a ‘well-planned for’ goal, the path always threw up ‘interesting’ barriers.
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Increasing treatment plan acceptance rates with Charles Kovess
Julie Parker Practice Success (JPPS) clients have increased their treatment plan acceptance rates from 65% to 75% — increasing turnover by at least $80K per annum.
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Do you need to control your impulses?
Self-control is a vital skill to master when you are managing a group of people. I know from my early practice-ownership days that certain situations would challenge me. Such as staff calling in sick, not checking lab work had arrived for an imminent insert appointment and staff not following a process that had already been explained.
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The five pillars of trust
It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!
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Dealing with angry patients
Because upset patients rarely give you advance notice that they are about to become confrontational, you need to plan now, and have it in your back pocket ready to use when necessary.
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The #1 way to ensure patient happiness
Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service.
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Keep attracting referrals
Dental practices are only viable with repeat business. It is your loyal patient base who return for all of their required dental treatments that are likely to be responsible for around 80% of your turnover.
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