Kathrin Thomson, Author at The Dental Review

The best way to raise performances is to lead by example

27 Dec 2016

As owners and managers it is up to us to set the standard. And you cannot achieve this with words alone. It is your ACTIONS that people will follow.

Email marketing services from The Dental Review

19 Dec 2016

The Dental Review is the newsletter for the Australian Dental Community. This unique service helps you reach over 17,000 dentists and dental professionals in Australia and New Zealand via email.

Dental chair or deck chair? Where do you want to be in 2017?

14 Dec 2016

With unprecedented prices being achieved for practice sales, there has never been a better time than now to make some changes and put a strategy of succession into your practice.

Only Smilefast training helps you grow your business with confidence

14 Dec 2016

Grow your business by gaining the knowledge, expertise, predictability, support and confidence to perform short term cosmetic orthodontics to a high standard.

Getting clear with staff — improving communication and staff retention

9 Dec 2016

Have you ever been surprised by a staff-member tending their resignation? You shouldn’t be. I say they should have felt safe enough, and seen you open enough, to share their feelings before it came to quitting.

Online booking systems enhance the patient experience

9 Dec 2016

As technology continues to grow as part of our day-to-day life, mobile devices are revolutionising the way customers organise healthcare, including browsing for dental practice information, choosing a provider, booking online and confirming appointments.

Managing expectations on your path to success

8 Dec 2016

When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or achieving a ‘well-planned for’ goal, the path always threw up ‘interesting’ barriers.

Increasing treatment plan acceptance rates with Charles Kovess

7 Dec 2016

Julie Parker Practice Success (JPPS) clients have increased their treatment plan acceptance rates from 65% to 75% — increasing turnover by at least $80K per annum.

Do you need to control your impulses?

7 Nov 2016

Self-control is a vital skill to master when you are managing a group of people. I know from my early practice-ownership days that certain situations would challenge me. Such as staff calling in sick, not checking lab work had arrived for an imminent insert appointment and staff not following a process that had already been explained.

The five pillars of trust

24 Oct 2016

It cannot be overstated how important it is for any manager to foster trust. You will not achieve appropriate levels of engagement and employee commitment without it. Trust is so essential to your success that if you feel ineffective in this area, my advice to you is to stop everything else and get good at it!